Can my other pets be there?
Most of the time, this is not a problem. We feel it is important that companions have an opportunity to be part of the final journey. If the other pet (typically dog(s)) is a bit bouncy and hyper, we usually suggest they wait in another room until after the euthanasia has occurred - so as to not take away from the sense of calm. Please talk to us if you have another pet(s).
Can I have more time with my pet after he/she passes?
Typically, after passing, there is anywhere from 5-15 minutes in the appointment to spend with your pet. For those who feel they will need more time, just speak to us and we can make a plan.
What methods of payment do you accept?
At the time of the service, we can accept debit, Visa, Mastercard, American Express on a payment terminal. For those wishing to pay prior to the appointment, we can accept credit card over the phone or EMT.
How do you do your job?
We truly feel privileged to provide the services we provide. We get to meet amazing pet parents who understand that a good death is as important as a good life. We believe that by letting pets die with dignity, we are offering them a cure for their suffering. We spend lots of time cuddling our pets outside of work, and taking down time when we need it.
Are your vehicles labelled?
No, our vehicles do not have any signage on them. We drive regular cars/SUVs.
Do you make paw prints?
We do not make pawprints, but allow the artistic experts at Gateway Pet Memorial to do this. If you wish to make your own paw print after your pet has passed, we can assist you if you have the supplies.
Will my pet for sure be deceased?
Yes. We have protocols in place to ensure that when we declare your pet is deceased, he/she is for certain.
What are your COVID protocols?
While these are subject to change as we see appropriate, our current protocols are: we will not visit homes where anyone is exhibiting any flu/cold/respiratory symptoms; has been in contact with someone who is thought to have been exposed or was showing symptoms; has recently been tested and is waiting results; is in quarantine; has travelled outside of the country in the preceding 14 days. We do require everyone wear masks for the entire time we are at home your home (as will we). We do not set limits on the number of family members present (within reason), so long as the above criteria are met. Appointments may have to be cancelled on short notice should anyone on our team become ill. While we do our best to stay safe, you take on the responsibility and risk of having us into your home.
Chloe has received her sedation and is asleep with her family, prior to her passing.